What Owings Mills Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Owings Mills since 1984. That’s a lot of hearths, a lot of flues, and a lot of conversations on front porches while the brush runs its course. Reviews aren’t something we chase - they’re what happens when you show up on time, explain what you found in plain English, and leave the place cleaner than you found it. Here’s what our neighbors are saying.
Recent Reviews
We bought our place in Owings Mills last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us cracked flue tiles we’d never have known about. He didn’t push - just explained the options and let us decide. We scheduled the repair for spring and slept better all winter knowing what was actually going on up there.
- Latoya C., Owings Mills
I’d been putting off a sweep for two years because I figured they’d find ten thousand dollars of problems. The Hearthstone tech showed me the camera footage, pointed out what was normal wear versus what needed attention, and swept the whole thing for their seasonal tune-up price. No surprises on the bill. That’s the square deal they promise.
- Renee S., Reisterstown
Our chimney was backing up smoke into the living room every time we lit a fire. I called at 9 PM on a Sunday - actual human answered, no voicemail - and they had someone out Tuesday morning. Turned out a bird had built a nest right above the smoke chamber. Removed it, inspected everything, and we were burning clean that evening. Most jobs in a single visit, they say. Ours sure was.
- Vikram R., Owings Mills
I’m particular about who I let in my house. The technician knocked on time, wore a uniform, put down runners from the door to the fireplace. After the sweep, he walked me through every photo from the camera inspection. When he said the liner had another few seasons left, I believed him - because he could have easily sold me a replacement I didn’t need.
- Steven Y., Pikesville
We had water staining on the ceiling near our chimney breast after that heavy rain in March. I was bracing for a full rebuild quote. Russell traced it to a cracked crown and a missing cap - fixed both with a Gelco cap and HeatShield crown repair. Under a thousand dollars, done in four hours, and the 90-Day Done Right Promise in writing. In October now, bone dry.
- Latoya C., Owings Mills
My mother-in-law’s chimney hadn’t been touched since her husband passed. I called Hearthstone because of the senior discount - 5% doesn’t sound like much until you’re on a fixed income. They treated her like a person, not a mark. Camera inspection, full sweep, and they flagged one minor mortar issue that could wait. No pressure, no scare tactics. She called me afterward to say she finally felt safe using her fireplace again.
- Renee S., Reisterstown
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the pattern of 42 years in business. The live person who answers at midnight on a Saturday. The background-checked technician who shows up in uniform and doesn’t track soot through your hallway. The camera inspection that ends with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman.
We’re not going anywhere. A company that plans to be in Owings Mills in thirty more years acts accordingly. That’s why we put the 90-Day Done Right Promise in writing with no arguing - Krafted right, Every time, Your home first, Standing behind it. The number on the estimate is the number on the invoice. No builder-grade substitutes, no hidden fees, no callbacks that go to voicemail.
If your chimney hasn’t been swept this season, or if you’re not sure what condition it’s in, call us at (443) 998-2617. We’ll be there when we say. Done right - and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Owings Mills since 1984.