Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise governs every chimney sweep, repair, and rebuild we complete in Owings Mills. If it’s not right, we come back. No paperwork to file, no argument about whether the issue counts, no runaround while you chase us down. We’ve been serving local communities for over 42 years, and a company that plans to be in town in thirty more years acts accordingly. Done right - and we stand behind it.

Call (443) 998-2617

What’s Covered

• Workmanship on every job. Our technicians are trained, background-checked, and uniformed, and the work they perform - whether a chimney cleaning in Owings Mills or a full liner replacement - is covered by our 90-Day Done Right Promise.
• Professional-grade parts and materials. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no corner-cutting on materials that live inside your chimney.
• Complete jobsite cleanup. We leave your home as we found it, minus the creosote and debris that was in your flue. Our technicians carry drop cloths, HEPA vacuums, and the discipline to respect your floors and furniture.
• On-time arrival. We’ll be there when we say. If we’re running behind, our office calls you - because a live person answers every phone 24 hours a day, 7 days a week, and that same person can tell you exactly where your technician stands.
• Honest, upfront pricing. The number on the estimate is the number on the invoice. A square deal: no surprises on the bill. We agree to a flat price before we book the work, and we don’t invent add-ons once we’re in your home.

Our Satisfaction Promise

If something’s not right, you call us. That’s the whole process. No forms to download, no “within 30 days” countdown, no proving you didn’t cause the problem yourself. Our 90-Day Done Right Promise is backed in writing with no arguing, governed by the K.E.Y.S. values code we operate by: Krafted right, Every time, Your home first, Standing behind it.

Here’s how it plays out. You notice an issue - a draft that still pulls poorly after a sweep, a cap that doesn’t sit flush, a smell that returns. You call (443) 998-2617, and a live person answers, 24 hours a day, 7 days a week. We schedule a return visit. Our technician arrives, background-checked and uniformed, reviews the original work, and fixes what’s wrong. Most corrections are completed in a single visit, just like our original jobs. You don’t pay for the callback. You don’t sign a release. We simply make it right, because that’s what “standing behind it” means when Russell Haines puts his name on the company.

We’ve honored this promise across thousands of jobs since 1984. Some homeowners in Owings Mills have called us back for minor adjustments years after their original service - not because we failed, but because things shift, settle, and wear. We don’t hide from that reality. We built a guarantee that accounts for it.

Licensed & Insured Backing

The 90-Day Done Right Promise is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens - damage to your roof during a cap installation, an injury on your property, a defect in materials - there’s real coverage, not a handshake and a hope. We’ve been in business since 1984. We’ve seen competitors come and go, often leaving their “lifetime warranties” worthless when the phone disconnects. Our guarantee is backed by four decades of continuous operation in the same communities we still serve.

Insurance and licensing aren’t marketing points for us. They’re the floor, not the ceiling. The real guarantee is that Russell Haines answers for this company, that our technicians wear uniforms and pass background checks, that a live person picks up when you call at 10 PM on a Sunday. The paperwork matters, but so does the person who’ll pick up the phone when you need them.

How We Document Your Chimney’s Condition

Our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. You receive visual evidence of cracks, creosote buildup, liner deterioration, or water intrusion - not a technician’s word alone. This matters for your guarantee because it establishes a baseline. If we recommend a repair, you see why. If we say something can wait, you see that too. Nothing is pushed without camera evidence, and nothing is downplayed when the photos show a real hazard.

In Owings Mills, we regularly see clay flue tiles cracked by freeze-thaw cycles, especially in homes built during the 1970s and 1980s suburban expansion. We’ve documented hundreds of these. The photos protect you and they protect us. When we guarantee our repair, we’re guaranteeing against a condition we both observed together.

What “Standing Behind It” Means in Practice

The K.E.Y.S. code isn’t a poster on a wall. It’s how we schedule, how we price, how we train, and how we handle the call that something isn’t perfect.

Krafted right. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No exceptions, no “just as good” substitutes.

Every time. The 90-Day Done Right Promise applies to the $89 Seasonal Tune-Up and the full chimney rebuild equally. No tiered guarantees, no fine print that shrinks for smaller jobs.

Your home first. We wear boot covers, we lay protection, we explain what we’re doing before we do it. If a repair can safely wait, we say so. Pressure sales violate this principle, and we don’t do them.

Standing behind it. In writing, no arguing. If we installed it, we answer for it. Period.

Our Current Standing Offers

These aren’t gimmicks. They’re straightforward reductions on work we’d be proud to stand behind anyway.

• $50 off any repair over $250. Applies to chimney repair, cap and crown work, liner installation, and rebuilds.
• Free Second Opinion on any written estimate. Bring us another company’s proposal. We’ll inspect, photograph, and give you our assessment with no obligation.
• $89 Seasonal Tune-Up. A thorough sweep and basic inspection to prepare your chimney for burning season in Owings Mills.
• Permanent 5% Senior and Veteran discount. No expiration, no “up to” language. Five percent, always.

Why Owings Mills Homeowners Choose a Guarantee They Can Enforce

Chimney work is largely invisible. The flue you don’t see. The liner you can’t reach. The crown you need a ladder to inspect. That invisibility creates risk for homeowners, and too many contractors exploit it. We’ve built our business on removing that risk through documentation, plain language, and a guarantee that doesn’t require a lawyer to interpret.

When you hire Hearthstone Chimney Co., you’re not buying a promise that sounds good in a sales pitch. You’re buying a promise that’s been tested across 42 years, through Baltimore County ice storms and humid summers, through real estate transactions and insurance claims and the ordinary wear of masonry exposed to Maryland’s freeze-thaw cycles. We’ve honored it when it cost us money. We’ve honored it when the homeowner was frustrated and vocal. We’ve honored it because Russell Haines built this company to outlast him, and that only works if the guarantee means something.

Call (443) 998-2617 any hour, any day. A live person will answer, and we’ll explain exactly what our guarantee covers for the work you need.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Owings Mills and local communities since 1984.